Job Summary

You'll be ensuring excellent customer service and safety while providing valet parking services for guests and their vehicles.

Primary Functions and Responsibilities

• Ensure an excellent guest experience as defined by the Fox Cities Performing Arts Center standards.
• Assist guests in transitioning to and from their vehicle in a welcoming and professional manner and park their vehicle in a designated location.
• Maintain the highest level of safety with guests and their vehicles.
• Maintain a safe environment and address concerns appropriately, including but not limited to:
  1. Report driving infractions or incidents
  2. Assist challenging guests
  3. Follow health and safety protocols 
  4. Keep a clean workspace and surrounding area throughout the shift.
• Communicate with supervisor as needed to maintain an environment conducive to successful valet parking.
• Record proper vehicle information quickly and efficiently.
• Obey all City of Appleton traffic laws throughout shift.
• Provide accessibility assistance to patrons as needed.
• Assist bartenders as a barback as needed to provide efficient guest service.
• Ensure storage rooms, bars, catering kitchen, and staff storage are consistently cleaned, organized, and stocked as directed by the supervisor.
• Communicate using a radio with staff and supervisors in accordance with the Center's standards for radio etiquette.
• Complete cash handling reports and forms as required.
• Adhere to the dress code at all times throughout the shift.

Secondary Functions

• Direct guests with confidence throughout the front of house including but not limited to; seating locations, event spaces, restrooms, and ADA services.
• Actively engage guests to support Center initiatives, including but not limited to seasonal fundraising campaigns.
• Attend Center trainings and meetings as assigned.
• Other duties as assigned.

Qualifications

• Age 18 or older with a valid driver's license and clean driving record required.  
• Manual transmission driving experience preferred.

Knowledge, Skills, Abilities

• Professional and positive demeanor
• Strong verbal communication skills
• Ability to work under pressure in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to safely and efficiently park vehicles
• Able to work flexible hours including nights, weekends and holidays
• Able to lift, push, and/or carry at least 30 pounds
• Able to run to and from designated parking locations and stand for long periods of time
• Able to work in all types of outdoor weather conditions

We welcome the opportunity to support accommodations to achieve equity in our hiring process.